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TROUBLE SHOOTING GUIDE
SYMPTOM PROBABLE CAUSE SUGGESTED ACTION
'DOOR IS STOPPED'
MESSAGE ON LCD
PANEL
OBSTRUCTION OR
DOOR JAMMED DUE TO
OBSTRUCTION.
Remove obstruction or free up the door, turn
"OFF" the AC power and test operate the door
with batteries power.
PUSHER SPRINGS MAY BE
PREVENTING DOOR FROM
REACHING THE OPEN LIMITS.
Remove Pusher Springs and install upper limit
brackets supplied with operator or set OPEN limit
so that Pusher Spring are not engaged.
ENCODER NOT PROPERLY
POSITIONED.
Check and adjust operator Encoder as described
in the installation manual.
DOOR MOVES FEW
INCHES AFTER
OPEN/CLOSE
COMMAND AND
STOPS
JUMPER BETWEEN THE ‘S’
AND ‘+24’ TERMINAL HAS
BEEN REMOVED.
If no push-button station has been wired in its
place, install the jumper.
THE REMOTE PUSH BUTTON
DOES NOT HAVE THE NC
NORMALLY CLOSED
CONTACT FOR THE STOP
BUTTON.
Replace the push button station (or the contact
for the STOP button) for one that has an NC
contact on the STOP button.
"REMOTE PUSH BUTTON
STATION WIRED
INCORRECTLY.
Correct wiring.
DOOR DOES NOT
CLOSE ON REMOTE
OR CLOSE TIMER
PUSHER SPRINGS MAY BE
PREVENTING DOOR TO OPEN
FULLY TO THE OPEN LIMIT
SCREEN READS 'DOOR IS
STOPPED' .
Remove pusher springs and replace with
supplied Limit Brackets; or adjust Set Open Limit
so that it does not engage pusher springs and
set all activation devices to open the door to
Set Limit.
CLOSE TIMER NOT SET
APPROPRIATELY.
Reset Close Timer, (refer to Pg 18 in the
installation manual).
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