iHerz iCare - Error Messages and Troubleshooting

18
ERROR MESSAGES/ TROUBLESHOOTING
This section includes a list of error messages and frequently asked ques-
tions for problems you may encounter with your blood pressure monitor.
If the products not operating as you think it should, check here before
arranging for servicing.
PROBLEM SYMPTOM CHECK THIS REMEDY
No power
Display will not
light up.
Batteries are ex-
hausted.
Replace with new
batteries
Batteries are inserted
incorrectly.
Insert the batteries
correctly
Low batteries
Display is dim
or show
Batteries are low. Replace with new
batteries
Error message
E 1 shows The cu󰀨 is too tight
or too loose.
Readjust the cu󰀨 ,not
too loose or too tight
and then measure
again.
E 3 shows The pressure of the
cu󰀨 is excess.
Relax for a moment
and
then measure again.
E 10 or
E 11 shows
The monitor detected
motion while measur-
ing.
Movement can a󰀨ect
the measurement.
Relax for a moment
and then measure
again.
E 20 shows The measurement
processdoes not
detect the pulse
signal.
Loosen the clothing on
the wrist and then
measure again.
E 21 shows Measure incorrectly. Relax for a moment
and then measure
again.
EExx,shows on
the display.
A calibration error
occurred.
Retake the measure-
ment. If the problem
persists, contact the
retailer or our customer
service department
for further assistance.
Refer to the warranty
for contact information
and return