IKEA LIVSLAGA - Problem Solving Guide; Contacting Customer Support

ENGLISH 10
Problem Possible cause Solution
Theelectricignitiondoesnot
work
Thereisnoelectrical
supply
Checktheunitispluggedin
andtheelectricalsupplyis
switchedon.
Theburnerfailstoignite Thegastapcouldbe
closed
Checkthatthegastapis
open
Thegasringburnsunevenly Burnercrownmay
beoccludedbyfood
residues
Cleantheburnercrown
accordingtocleaning
instructionstomakesurethat
theburnercrownisclearof
foodresidues.
What to do if ...
Before calling the After-Sales Service:
1. Check“Troubleshootingguide”toseeif
youcaneliminatetheproblemyourself
2. Turnthehobonagaintocheckifcorrect
operationhasbeenrestored.
3. Iftheproblempersists,contacttheAfter-
salesService.
Givethefollowinginformation:
• typeoffault;
• hobmodel;
• servicenumber(i.e.thenumberafterthe
wordSERVICEonthedataplateunder
thehobandonthewarrantycerticate);
• yourfulladdress;
• yourtelephonenumber.
Ifanyrepairsarerequired,contactan
authorisedservicecentre,indicatedinthe
warranty.
Intheunlikelyeventthatanoperationor
repairiscarriedoutbyanunauthorised
technician,alwaysrequestcertication
oftheworkcarriedoutandinsistontheuse
oforiginalspareparts.
Failuretocomplywiththeseinstructions
maycompromisethesafetyandqualityof
theproduct.