IKEA LIVSLAGA - IKEA Guarantee

ENGLISH 18
IKEA GUARANTEE
How long is the IKEA guarantee valid?
Thisguaranteeisvalidforve(5)yearsfrom
theoriginaldateofpurchaseofyourappliance
atIKEA,unlesstheapplianceisnamedLAGAN
inwhichcasetwo(2)yearsofguarantee
apply.Theoriginalsalesreceipt,isrequired
asproofofpurchase.Ifserviceworkiscarried
outunderguarantee,thiswillnotextendthe
guaranteeperiodfortheappliance.
Which appliances are not covered by the
IKEA ve (5) years guarantee?
TherangeofappliancesnamedLAGANand
allappliancespurchasedinIKEAbefore1stof
August2007.
Who will execute the service?
IKEAserviceproviderwillprovidethe
servicethroughitsownserviceoperationsor
authorizedservicepartnernetwork.
What does this guarantee cover?
Theguaranteecoversfaultsoftheappliance,
whichhavebeencausedbyfaultyconstruction
ormaterialfaultsfromthedateofpurchase
fromIKEA.Thisguaranteeappliestodomestic
useonly.Theexceptionsarespeciedunder
theheadline“Whatisnotcoveredunderthis
guarantee?”Withintheguaranteeperiod,
thecoststoremedythefaulte.g.repairs,
parts,labourandtravelwillbecovered,
providedthattheapplianceisaccessiblefor
repairwithoutspecialexpenditure.Onthese
conditionstheEUguidelines(Nr.99/44/
EG)andtherespectivelocalregulations
areapplicable.Replacedpartsbecomethe
propertyofIKEA.
What will IKEA do to correct the problem?
IKEAappointedServiceProviderwillexamine
theproductanddecide,atitssolediscretion,
ifitiscoveredunderthisguarantee.If
consideredcovered,IKEAServiceProvider
oritsauthorizedservicepartnerthroughits
ownserviceoperations,willthen,atitssole
discretion,eitherrepairthedefectiveproduct
orreplaceitwiththesameoracomparable
product.
What is not covered under this guarantee?
• Normalwearandtear.
• Deliberateornegligentdamage,damage
causedbyfailuretoobserveoperating
instructions,incorrectinstallationorby
connectiontothewrongvoltage,damage
causedbychemicalorelectrochemical
reaction,rust,corrosionorwaterdamage
includingbutnotlimitedtodamage
causedbyexcessivelimeinthewater
supply,damagecausedbyabnormal
environmentalconditions.
• Consumablepartsincludingbatteriesand
lamps.
• Non-functionalanddecorativepartswhich
donotaffectnormaluseoftheappliance,
includinganyscratchesandpossiblecolor
differences.
• Accidentaldamagecausedbyforeign
objectsorsubstancesandcleaningor
unblockingoflters,drainagesystemsor
soapdrawers.
• Damagetothefollowingparts:ceramic
glass,accessories,crockeryandcutlery
baskets,feedanddrainagepipes,seals,
lampsandlampcovers,screens,knobs,
casingsandpartsofcasings.Unlesssuch
damagescanbeprovedtohavebeen
causedbyproductionfaults.
• Caseswherenofaultcouldbefound
duringatechnician’svisit.
• Repairsnotcarriedoutbyourappointed
serviceprovidersand/oranauthorized
servicecontractualpartnerorwherenon-
originalpartshavebeenused.
• Repairscausedbyinstallationwhichis
faultyornotaccordingtospecication.
• Theuseoftheapplianceinanon-domestic
environmenti.e.professionaluse.
• Transportationdamages.Ifacustomer
transportstheproducttohishomeor