23
TROUBLESHOOTING
PROBLEM POSSIBLE SOLUTION
Cannot complete
Wi-Fi network setup.
» Make sure the speaker has power.
» Make sure you are connecting to the correct
Wi-Fi network.
» If using a dual band wireless router, be sure to
use the 2.4GHz band.
» Be sure to enable Wi-Fi on your mobile device.
» Test your internet connection by loading/reloading
a web page. If you cannot load the page, you
may need to restart your router.
» Uninstall then reinstall the app, power the speaker
OFF, then ON, and restart setup.
Intermittent audio/Audio
doesn’t play.
» Make sure the volume on the speaker or your
connected device is not too low.
» Interference or weak Wi-Fi signal may be
interrupting reception (possible sources could be
microwaves, cell phone signals, etc.). Move the
system to another location to test.
» Stop other applications that may be streaming
media from the internet.
Bluetooth won’t play or
fails to connect.
» Make sure the volume on your Bluetooth device is
turned up to an audible level.
» Make sure the speaker has power and is charged.
» Make sure both the speaker and your device are
in Bluetooth mode.
» Stay within 3 ft. of the speaker when pairing.
White noise/Speaker will
not function properly.
» Power the speaker OFF, then ON again.
» Hold down the
button for 10 seconds to reset
the speaker.
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