What to do if my IMOU Security Camera has no picture or signal?
If your IMOU Security Camera displays no picture or signal, ensure the LED indicator on the camera is flashing steady green. Also, verify the camera is properly connected to power using the included USB power adapter. If the issue persists, try repositioning the camera, router, or both to improve signal strength.
How to fix the picture if it's not clear on my IMOU Security Camera?
To resolve a blurry picture on your IMOU Security Camera, start by checking the camera lens for any dirt, dust, or spider webs. Clean the lens gently with a soft, clean cloth. Also, ensure that you have removed the vinyl cover on the camera lens.
What to do if the APP says "Failed to configure device network" for my IMOU Security Camera?
If the app displays 'Failed to configure device network' when setting up your IMOU Security Camera, first reset your camera and try connecting it again. Also, be aware that some cameras only support 2.4GHz Wi-Fi. If your router has dual band (2.4G/5G), make sure you are connecting to the 2.4GHz network.
Why is there no audio on my IMOU Security Camera?
If you're not getting any audio from your IMOU Security Camera, first ensure that the audio function on the camera is turned on. Also, check that the audio is turned up on your viewing device.
Why is human detection not working on my IMOU Security Camera?
If human detection is not working on your IMOU Security Camera, ensure you have enabled “Human Detection” in the Device Settings screen of the Imou Life App.
What to do if my phone is not reading the QR code for my IMOU Security Camera?
If your phone is not reading the QR code during the setup of your IMOU Security Camera, clean the camera lens of your smartphone. Ensure there is enough light on the QR code, and do not hold the QR code too close to the camera.
The main surveillance device.
A template for mounting the camera.
Ensures secure and weatherproof cable connection.
Includes necessary fasteners for installation.
Provides initial setup instructions.
Supplies electrical power to the camera.
Visual indicator for camera status.
The optical component for image capture.
Captures audio from the environment.
Used to restore the camera to factory settings.
Integrated light for enhanced night visibility.
Facilitates wireless network connectivity.
For local storage of video recordings.
Outputs audio alerts or communication.
Powered off or LED turned off.
Camera is rebooting after a reset.
Camera is booting.
Device malfunction or waiting for network.
Camera is operating properly.
Network connection failed or firmware updating.
Scan QR code to download the Imou Life app.
Ensure clear wireless path between camera and router.
Connect camera to the Imou Life app via QR code.
Secure the camera to a mounting surface using provided hardware.
Connect the camera to a DC 12V1A power source.
Check Wi-Fi range and LED status before setup.
Solutions for 'Failed to configure device network' or 'Failed to bind'.
Verify LED status, power connection, and signal strength.
Clean the lens and remove protective covers.
Ensure audio is enabled and volume is adequate.
Confirm 'Human Detection' is enabled in app settings.
Ensure smartphone lens is clean and lighting is adequate.
General| Type | IP security camera |
|---|---|
| Antenna type | External |
| Built-in light | Yes |
| Antennas quantity | 2 |
| Placement supported | Outdoor |
| Connectivity technology | Wired & Wireless |
| Built-in HDD | No |
| Compatible memory cards | MicroSD (TransFlash) |
| Maximum memory card size | 256 GB |
| Total megapixels | 4 MP |
| Maximum resolution | 2560 x 1440 pixels |
| Video compression formats | H.264, H.265 |
| Form factor | Bullet |
| Mounting type | Ceiling/wall |
| Product color | White |
| Housing material | Metal, Plastic |
| Protection features | Dust resistant, Waterproof |
| International Protection (IP) code | IP67 |
| Siren noise level | 110 dB |
| Alert notification type | Text alert message |
| Night vision distance | 30 m |
| Audio system | 2-way |
| Frequency band | 2.4 GHz |
| Wi-Fi standards | 802.11b, 802.11g, Wi-Fi 4 (802.11n) |
| Supported network protocols | ONVIF |
| Sensor type | CMOS |
| Optical sensor size | 1/2.7 \ |
| Digital zoom | 16 x |
| Number of lenses | - |
| Fixed focal length | 2.8 mm |
| Ethernet LAN (RJ-45) ports | 1 |
| Mobile operating systems supported | Android, iOS |
| DC output current | 1 A |
| DC output voltage | 12 |
| Power source type | DC |
| Power consumption (typical) | 7 W |
| Operating temperature (T-T) | -30 - 60 °C |
| Operating relative humidity (H-H) | 0 - 95 % |
| Sustainability certificates | CE |
| Harmonized System (HS) code | 85258900 |
Weight and Dimensions| Depth | 147.7 mm |
|---|---|
| Width | 74.2 mm |
| Weight | 357 g |
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