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Ingenico IWL 250 User Manual

Ingenico IWL 250
42 pages
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TERMINAL
User Guide 1.0

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Ingenico IWL 250 Specifications

General IconGeneral
BatteryRechargeable lithium-ion battery
Weight300 g
PrinterIntegrated thermal printer
DisplayColor display
ConnectivityGPRS, Wi-Fi, Bluetooth
Card ReaderMagstripe, EMV chip, NFC
SecurityPCI PTS compliant
Payment MethodsCredit/Debit cards, Contactless payments

Summary

Wireless Terminal Hardware

Terminal Base

Details the terminal base, its function, and connection requirements.

Terminal Power Up

Instructions on how to turn the terminal on and off.

Terminal Function Keys

Identifies and explains the purpose of each function key on the terminal.

Estimating the Number of Terminals

Guidelines for determining the quantity of terminals and bases needed for installation.

Locating Communication and Charging Bases

Advice on selecting optimal locations for communication and charging bases.

Common Wireless Communication Obstacles

Lists common items that can interfere with wireless communication signals.

Verifying Bluetooth Coverage

Procedures for testing and ensuring adequate wireless signal strength for terminal operation.

Assessing Bluetooth Coverage during the Planning Phase

Method for evaluating wireless coverage before equipment installation.

Verifying Bluetooth Coverage after Equipment Delivery

Steps to confirm wireless coverage after the terminal is installed on site.

Checking the Link between the Terminal and the Base

Steps to test the wireless connection quality between terminal and base.

Assigning the Terminal to a Communication Base

Process for linking a terminal to its designated communication base.

Resolving Communication Issues

Steps to take when experiencing problems with terminal communication.

Communication Base IP Address

Details on configuring the IP address for the communication base.

Exchanging Bases

Procedure for replacing or exchanging communication bases.

MAC Address

Information on locating the MAC address of the terminal base for network registration.

Charging the Battery and Assuring Maximum Battery Life

Guidance on charging the terminal battery and maintaining its lifespan.

Battery Icon

Explains the meaning of different battery level indicators displayed on the terminal screen.

Correctly Charging New Batteries

Recommendations for initial and ongoing battery charging practices to extend life.

Replacing the Battery

Step-by-step instructions for replacing the terminal's removable battery.

Replacing the Paper Roll

How to replace the paper roll in the terminal's built-in printer.

Paper Specifications and Storage

Details on approved paper types and proper storage conditions for thermal paper.

Recommended Terminal Cleaning Instructions

Guidelines for cleaning the terminal's plastic parts and reader heads.

Stand-Alone Admin Menu

Extended Stand-Alone Setup Menu

Accessing additional options within the Stand-Alone Setup Menu for configuration.

Setup/System Setup

Configuring system-wide settings for the terminal, including date and time.

Changing the Terminal Date and Time

Procedure for setting the correct date and time on the terminal.

Setup/Options

Configuring various operational options and preferences for the terminal.

Print Setup

Customizing receipt printing settings, such as pauses, copies, and footer messages.

Reports

Generating and viewing various reports from the terminal, like batch details.

Maintenance

Performing essential maintenance tasks on the terminal, such as association checks.

Help Desk

Information on contacting support for assistance with terminal issues.

Training Mode

Enabling a mode for staff training without transmitting live transactions.

Password Configuration

Setting and managing merchant and administrator passwords for terminal access.

Info Screen

Displaying terminal information such as the Terminal ID and network status.

Stand-Alone Transaction Menu

Extended Stand-Alone Start (Transaction) Menu

Accessing additional transaction options from the main transaction menu.

Sale

Processing a payment transaction for a sale of goods or services.

Adding a Tip

Option to add a tip to a transaction, either by percentage or a fixed amount.

Adding a Percent % Amount Tip

How to add a tip based on a pre-set or custom percentage of the sale.

Adding a Tip Amount

How to add a tip by specifying a fixed monetary amount for the transaction.

Refund

Procedure for processing a refund for a previous sale transaction.

Void

Cancelling a transaction before it is settled in the current batch.

Reprint

Re-printing a previous transaction receipt from the terminal.

Force Post

Manually posting a sale that was authorized via telephone communication.

SecureTablePay

TGI Installation

Steps for installing the Terminal Gateway Interface (TGI) client on the POS computer.

Get the POS (RMS) IP

How to find the IP address of the POS (RMS) computer for terminal configuration.

Terminal Configuration

Setting up the terminal to communicate with the POS system and defining network parameters.

Terminal Status

Checking the current status and connectivity of the terminal on the network.

Terminal Operation

Overview of how to operate the terminal for various payment and transaction functions.

Full Payment

Processing a complete payment for a bill in a single transaction.

Adding a Tip

Procedures for adding a tip to a transaction, covering both percentage and amount.

Contactless Payment and Pay Including PIN

Performing payments using contactless methods (TAP) or PIN entry.

Cash Payment

How to process payments made by cash when the option is enabled.

Split Payment

Dividing a total bill into multiple separate payment transactions by different methods.

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