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Ingenico iPP320 Troubleshoot Manual

Ingenico iPP320
57 pages
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DIV351006 Rev 2 Telium
Troubleshooting Guide
Guide
Telium Devices (iPP320, iPP350,
iSC250, iSC350, iSC480, iSMPc,
iSMP350, iUP250, and iWL250
Devices)
Ingenico Inc. - 3025 Windward Plaza, Suite 600 - Alpharetta, GA 30005
Tel: (678) 456-1200 - Fax: (678) 456-1201 - www.ingenico.com

Table of Contents

Other manuals for Ingenico iPP320

Questions and Answers:

Ingenico iPP320 Specifications

General IconGeneral
BrandIngenico
ModeliPP320
CategoryTouch terminals
LanguageEnglish

Summary

Introduction to the Telium Troubleshooting Guide

Conventions Used in this Manual

Explains acronyms and terms used in the manual.

Assumptions

Outlines assumed software versions and device configurations for the manual.

Reference Documents

Lists related documentation for setup, installation, and user information.

Support Procedures

Details steps to follow before contacting Ingenico's Technical Support.

Devices Covered in this Manual

Lists Ingenico Telium devices and links to their quick references.

LCD Display Preservation for Telium Devices

Provides recommendations to minimize image persistence on device LCD screens.

General Troubleshooting

Display Issues

Provides solutions for display-related problems, such as "No Display".

Security Issues

Addresses troubleshooting for security-related errors like tamper alerts and key processing.

Pen/Finger Response Issues

Offers solutions for problems with the touchscreen's pen or finger response.

Card Response Issues

Details troubleshooting for issues related to card reading, like MSR or contactless errors.

Communication Issues

Provides guidance for device communication problems with the POS system.

Error Messages

Lists common error codes and their recommended troubleshooting actions.

FUNCTIONS Overview

Keyboard Shortcut to Access Menus

Explains keypad shortcuts to access the Functions menu on different devices.

Navigating Menus

Describes how to navigate menu options using device keys for scrolling.

FUNCTIONS Menu

Illustrates the main menu options accessible via the FUNCTIONS menu.

Telium Manager Menu

Verify Contactless and Magnetic Stripe Reader (MSR) Formats

Guides on verifying contactless and MSR formats within the Telium Manager.

Telium System Application (TSA) Menu

Terminal Serial Number

Details how to find and verify hardware and injected serial numbers on the device.

Encryption Validation

Guides on verifying encryption keys like KTK, Master Session, and DUKPT.

Telium Download Application (TDA) Menu

Accessing the TDA Menu

Guides users on navigating the TDA menu to verify or reconfigure communication settings.

RS-232 (Serial) Setting

Explains how to view and change serial port settings like baud rate and parity.

Ethernet Settings

Details how to view and reconfigure Ethernet port settings, such as connection method.

Enabling SSL

Describes the procedure for setting or changing the SSL mode in Ethernet settings.

USB-HID Setting

Guides on viewing or selecting USB port settings for HID communication.

USB-CDC Setting

Explains viewing or selecting USB port settings for CDC communication.

Tailgate Settings

Details configuring Tailgate settings by selecting an address.

Bluetooth Settings

Guides on configuring Bluetooth settings, including mode and pairing.

PIN Pad Device Quick Reference Guides

iPP320 and iPP350 Quick Reference

Provides quick reference information for the iPP320 and iPP350 terminals.

iSC250 Quick Reference

Provides quick reference information for the iSC250 terminal.

iSC350 Quick Reference

Provides quick reference information for the iSC350 terminal.

iSC480 Quick Reference

Provides quick reference information for the iSC480 terminal.

iSMP Quick Reference

Provides quick reference information for the iSMP PIN pad device.

iSMP Companion Quick Reference

Provides quick reference information for the iSMP Companion (iSMPc) device.

iWL250 Quick Reference

Provides quick reference information for the iWL250 PIN pad device.

iSelf Series Quick Reference

Provides an overview of iSelf Series devices like iUP250, iUR250, and iUC150.

Revision History

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