Ingenico iPP320 - Installation & Usage Manual

Credit Card Plus: Ingenico iPP320
© 2017 athenahealth, Inc. Rev 1.52 - Page 1
Ingenico Credit Card Terminal Installation, Testing & Usage
Table of Contents
In the Box 1
Requirements 2
Install athenaNet Device Manager (ADM) and Drivers 2
Ingenico Terminal Installation 4
Testing a Credit Card Payment 7
Usage 8
Troubleshooting and Installation Notes 11
Terminal Software Updates 16
Advanced Network Troubleshooting 19
Advanced Device Connectivity Troubleshooting 20
In the Box
Your Ingenico iPP320 comes with the following items included as standard equipment from Elavon:
• iPP320 Terminal (pictured above)
1
• AC Power Supply
• Magic Box (pictured on page 4)
• 1x Ethernet Cable, 7’
• 1x USB A/B cable, 6’
• An Installation and Quick Reference Guide from Ingenico
o Note: athenahealth recommends you ignore the above guide during the installation process
and follow the instructions provided in this guide instead.
1
Using the industry-standard Kensignton® locking port on the device requires the purchase of a separate lock.