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Ingenico Link/2500 User Manual

Ingenico Link/2500
44 pages
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Link 2500
User Guide
www.ingenico.com
17 Ridge Way, Donibristle Industrial Park, Dalgety Bay, Fife, KY11 9JU

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Ingenico Link/2500 Specifications

General IconGeneral
Memory128MB Flash
Display320 x 240 pixels
ConnectivityUSB
Card ReadersMagnetic stripe
CertificationsEMV Level 1 & 2
Payment MethodsContactless

Summary

Keyboard details and functionality

Switching ON / OFF terminal

Charging the battery

Card reading

Using the terminal keyboard & display

Supervisor Code

Bluetooth Terminal

Wi-Fi Terminal

Transactions

Contactless High Value Payment (HVP) – Wallet Payments

Dealing with Contactless Card Read Failures

Sale – contactless

Sale – swiped card

Refund

Mailorder Transactions (Customer Not Present)

Mailorder Transaction

Reversals

Reversal Time Limit

Emphasizes the 30-second time limit for performing a reversal.

Declined Transactions

Referrals

Fraud Alert

Warns against unofficial contact for temporary authorization numbers.

Supervisor Functions

Supervisor code

Details the default supervisor code and rules for choosing a new one.

Supervisor code change – initial transaction

Supervisor Menus

First Supervisor Menu Screen

Second Supervisor Menu Screen

Third Supervisor Menu Screen

Fourth Supervisor Menu Screen

Supervisor Sub-Menus

Password Menu Screen

CHANGE PWD

Allows changing the Supervisor code.

Config Menu Screen

Shortcut Menu Screen

Troubleshooting

NOT READY display

What to do when the terminal displays "NOT READY".

Forgotten Supervisor code

Steps to take if the supervisor code is forgotten.

PIN TRIES EXCEEDED

Explains the "PIN TRIES EXCEEDED" message and bypass options.

Forgotten PIN code

Suspicious transaction referral

How to request a referral for a suspicious transaction.

Screen Messages

BAD MAC

Explains the "BAD MAC" error and whom to contact.

CALL AUTH CENTRE

Explains the "CALL AUTH CENTRE" message and action.

DECLINED

Explains the "DECLINED" status and next steps.

BAD READ

Explains the "BAD READ" error for card insertion.

INVALID CARD

Contactless Transaction Messages

PLEASE PRESENT ONLY ONE CARD

Menu Structure

Explosion areas

Electronic health appliances

Security of the terminal

Fixed installation

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