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Ensure that the contactless card is presented to the contactless
card read zone until prompted to remove the card. You can check
the card read by observing the lighting of the contactless status
lights - the card is read when the confirmation tone is heard and all
four lights are lit steadily.
Screen Messages
During normal operation you may come across a number of screen messages.
Some indicate an error, whereas others offer information. Below is a list of some
of the messages that you may see on your terminal.
BAD MAC
The security password is mismatched between
the terminal and the acquirer, please contact the
terminal Helpdesk.
CALL AUTH CENTRE
The transaction has been referred, call the
authorisation centre on the number provided on
the screen or printed on the receipt.
CANCELLED
The terminal is displaying confirmation that you
have cancelled the transaction.
DECLINED
The card, card issuer or acquirer has declined to
authorise the transaction, you should ask for
another means of payment.
BAD READ
The inserted card could not be read, check
orientation of the card and try again.
BAD SWIPE
The swiped card could not be read, check
orientation of the card and try again.
NOT ACCEPTED
The card presented is not configured for the
selected transaction type, you should ask for
another means of payment.
PROCESSING ERROR
The selected operation is not allowed for the card
presented, or the card is faulty. You should ask for
another means of payment.
OPERATION NOT
ALLOWED
The selected operation has been disabled, is not
allowed for the card presented, or the card is
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