Page 35
Copyright© 2019 Ingenico
faulty. You should ask for another means of
payment.
INVALID
TRANSACTION
The selected transaction type (e.g. Cashback)
may not be active on your merchant account; you
should contact your acquirer.
INVALID CARD
The card presented is of a type that is not
supported, or is damaged and could not be read,
you should ask for another means of payment.
EXPIRED CARD
The card presented is expired, you should ask for
another means of payment. If the card is in date
check the date and time on the terminal.
PREVALID CARD
The card presented is not yet valid, you should
ask for another means of payment. If the card is in
date check the date and time on the terminal.
SORRY FOR DELAY…
RETRYING
The terminal is unable to contact the acquirer due
to a communications error. The terminal will make
three dial attempts; if all three attempts should fail
the transaction will be referred. For mobile
terminals you should check the mobile network,
for Bluetooth terminals you should check the
telephone line or LAN; contacting the terminal
Helpdesk if the problem persists.
Below is a list of the messages that you may see on the display of your terminal
that specifically relate to contactless transactions.
APPROVED
The contactless transaction has been approved.
UNSUPPORTED CARD
The contactless card type is not enabled by the
acquirer.
NOT AUTHORISED
The card, card issuer or acquirer has declined to
authorise the transaction, you should ask for
another means of payment.
TRY AGAIN
The card was removed too soon and the card read
has failed. The cardholder should re-present the
card. They should not remove the card until
To Next Page
Loading...
Need help?
General
