Ingenico Link/2500 User Manual

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25
00 User Guide
Copyright© 2019 Ingenico
Table of contents
Introduction ....................................................................................................................................... 3
Contents of box................................................................................................................................. 3
Overview of Link/2500 ...................................................................................................................... 4
Battery .............................................................................................................................................. 6
Using the terminal keyboard & display ............................................................................................ 10
Supervisor Code ............................................................................................................................. 10
Display/Icons .................................................................................................................................. 11
Bluetooth Terminal .......................................................................................................................... 12
Wi-Fi Terminal ................................................................................................................................ 12
Transactions ................................................................................................................................... 13
Sale – contactless ...................................................................................................................... 16
Sale – swiped card ..................................................................................................................... 17
Refund ....................................................................................................................................... 18
Mailorder Transactions (Customer Not Present)......................................................................... 19
Mailorder Transaction ................................................................................................................ 20
Reversals ................................................................................................................................... 20
Declined Transactions................................................................................................................ 22
Referrals .................................................................................................................................... 23
Troubleshooting .............................................................................................................................. 32
Menu Structure ............................................................................................................................... 37
Recommendations .......................................................................................................................... 38
Security of the terminal ................................................................................................................... 41

Ingenico Link/2500 Specifications

General

Memory	128MB Flash
Display	320 x 240 pixels
Connectivity	USB
Card Readers	Magnetic stripe
Certifications	EMV Level 1 & 2
Payment Methods	Contactless