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NS-HAIOR18/NS-HAIOR18-C
www.insigniaproducts.com
Troubleshooting
Problem Solution
No power. • Make sure that the power cord is securely connected to your shelf system
and the power outlet.
• Make sure that the power switch on the back of the unit is turned on.
The remote control
does not work.
• Replace the remote batteries.
• Make sure that you are aiming the remote control at the front of the shelf
system and that the remote sensor is not blocked.
“No Disc” error • Make sure that there is a CD in the disc tray.
• Make sure that the CD disc is correctly inserted (label side up).
• Make sure that you are using a compatible disc. (CDs, CD-Rs, and CD-RWs in
standard or 3” size.)
• Make sure that the disc is not dirty or scratched.
No sound. • Make sure that power is connected and your shelf system is turned on.
• Make sure that the power switch on the back of the shelf system is turned
on.
• Make sure that your audio device is turned on and is playing.
• Make sure that the volume on your audio device is turned up and is not set
to mute.
• Make sure that the volume is not extremely low.
• Make sure that the correct source has been selected.
• Make sure all connections are correct.
• Make sure that no wires or cables are damaged or broken.
• Disconnect the headphones. Sound will be muted if headphones are
connected.
The CD skips while
playing.
• Make sure that you are using a standard CD (normal size and shape) or 3”
CD.
• Make sure your CD is a compatible format.
• Make sure that you do not move your shelf system while it is playing and
that it is positioned on a flat, steady surface.
• Clean the CD by wiping outwards from the center (not in a circle) with a
clean cloth. If a dry cloth does not clean the CD, wipe the CD with a slightly
moistened, soft cloth, then dry it with a soft cloth. Do not use any solvents
to clean CDs.
• Your CD may be damaged. Try playing another CD.
What should I do if
my CD will not play?
• Make sure that the CD is correctly inserted with the label facing up.
• Make sure that the correct audio source is selected.
• Clean the CD by wiping outwards from the center (not in a circle) with a
clean cloth. If a dry cloth does not clean the CD, wipe the CD with a slightly
moistened, soft cloth, then dry it with a soft cloth. Do not use any solvents
to clean CDs.
• Make sure that your CD is compatible. Your shelf system can play CDs,
CD-Rs, and CD-RWs. Your CD may be damaged. Try playing another CD.
Severe hum or noise
or can’t receive FM
stations.
• Make sure that FM reception is adequate. Move the antenna or move the
unit away from possible sources of interference.
• The FM signal may be weak. Select a different station.
No sound in
Bluetooth mode.
• Make sure that the Bluetooth device is still connected. Reconnect if
necessary.
• Make sure you are playing music from your device.
• Turn up the volume on your Bluetooth device.
• Make sure that your Bluetooth device is within 33 ft. (10 m) of your shelf
system.
• Make sure that your Bluetooth device is not muted.
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