22
NS-HSB318
www.insigniaproducts.com
I can hear sound from both my
TV and my soundbar.
• Turn off or mute the internal speakers of your TV. Refer to the TV’s
manual for instructions.
My TV remote does not control
my soundbar.
• If you are using a universal remote control, make sure that it is
programmed to your soundbar. See Programming a universal
remote on page 9.
• Universal remotes will only control your soundbar’s volume. Use
the controls on your soundbar or the remote that came with it to
change the soundbar’s audio source or sound mode.
• Make sure that you aim your universal remote at the remote
sensor on the front of your soundbar.
• Make sure that you select the correct source on your universal
remote.
There is no sound or low volume
in Bluetooth mode.
• Make sure that your Bluetooth device is turned on, Bluetooth is
turned on, and “NS-HSB318” is selected.
• Turn up the volume on your soundbar.
• Turn up the volume on your Bluetooth device.
• Make sure that your Bluetooth device is not muted.
• Make sure that you are playing music from your Bluetooth device.
• Make sure that you have selected the Bluetooth source on your
soundbar.
• Make sure that your soundbar is not paired to another Bluetooth
device.
• Make sure that your Bluetooth device is not paired to a different
Bluetooth speaker.
My soundbar won’t connect to
my Bluetooth device.
• Shorten the distance between your soundbar and your Bluetooth
device.
• Turn your devices off, then on. Re-pair your soundbar and your
Bluetooth device.
• Make sure that your soundbar is not paired to another Bluetooth
device.
• Make sure that your soundbar and Bluetooth device are both in
pairing mode.
• Make sure that your Bluetooth device is not connected to any
other device.
• Make sure that you have selected “NS-HSB318” on your Bluetooth
device.
My Bluetooth device keeps
unpairing.
• Shorten the distance between your soundbar and your Bluetooth
device.
• If the battery on your Bluetooth device is low, recharge the
battery.
“NS-HSB318” does not appear on
my Bluetooth device.
• Shorten the distance between your soundbar and your Bluetooth
device.
• Put your soundbar into pairing mode, then refresh your list of
Bluetooth devices. For more information, see the documentation
that came with your Bluetooth device.
• Make sure that your Bluetooth device is visible to other devices.
For more information, see the documentation that came with
your Bluetooth device.
Problem Possible Solutions
NS-HSB318_17-0227_MAN_V1_ENG.fm Page 22 Tuesday, March 14, 2017 12:13 PM
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