21
Soundbar Home Theater Speaker with Bluetooth
www.insigniaproducts.com
Troubleshooting
Check this list for a possible troubleshooting solution before calling for
service.
Problem Possible Solutions
The power does not come on. • Make sure that the AC adapter is securely plugged into the power
outlet and the soundbar.
The remote control does not
work.
• Remove any obstacles between the remote control and the IR
sensor on the soundbar.
• The remote control battery may be exhausted, replace it.
• Move closer to the soundbar. The remote control is only effective
to approximately 23 ft. (7 m).
There is no sound or very
low-level sound is heard from
the soundbar.
• Make sure that you are connected to an audio OUT jack on your
sound source. The port will not send audio out if it is an INPUT.
• Make sure that the volume level of the soundbar is set to an
adequate level.
• If you are using Bluetooth, turn up the volume on your Bluetooth
device.
• Make sure that the volume level is not muted. Press the
(mute) button on the remote control again to restore the sound
output.
• Make sure that the correct audio source is selected. Press the
button repeatedly to switch to the correct audio source.
• Make sure that that the power is on and all connections are
secure.
• Make sure that the volume is turned up on your sound source.
• If you are using the OPTICAL connection, make sure the source
device’s audio source is set to “PCM” format. Refer to the
documentation your received with the audio source device (such
as a TV or DVD/Blu-ray player, etc.) for additional information.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
Your soundbar is not working
properly.
• Unplug the AC adapter from the wall outlet and then try plugging
it in again after 30 seconds.
• If you are using the OPTICAL connection, make sure the source
device’s audio source is set to “PCM” format. Refer to the
documentation your received with the audio source device (such
as a TV, DVD/Blu-ray player, etc.) for additional information.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
The sound is breaking up or
buzzing.
• Make sure that you are connected to an audio OUT jack on your
sound source. The port will not send audio out if it is an INPUT.
• Make sure that all connections are secure and cables are not
broken or damaged.
• If you are using the OPTICAL connection, make sure the source
device’s audio source is set to “PCM” format. Refer to the
documentation your received with the audio source device (such
as a TV or DVD/Blu-ray player, etc.) for additional information.
• Connect to a different source device (such as a TV or DVD/Blu-ray
player) to see if the buzzing still occurs. If it does not, this may
indicate an issue with the original source device.
• Use a different connection method (for example, try Optical
instead of LINE IN) between the soundbar and the source device
to make sure the jacks on both devices are still working.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
NS-HSB318_17-0227_MAN_V1_ENG.fm Page 21 Tuesday, March 14, 2017 12:13 PM
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