6 V1 | 17-0930
• Make sure that you have selected NS-CSPGASP, NS-CSPGASP2, or the device name you entered
during Google Home App setup.
My Bluetooth device keeps unpairing
• Shorten the distance between your speaker and your Bluetooth device.
• If the battery on your Bluetooth device is low, recharge the battery. (NS-CSPGASP2 only)
“NS-CSPGASP” or “NS-CSPGASP2” does not appear on my Bluetooth device
• Shorten the distance between your speaker and your Bluetooth device.
• Put your speaker into pairing mode, then refresh your list of Bluetooth devices. For more information,
see the documentation that came with your Bluetooth device.
My device cannot connect to Wi-Fi
• Check the Wi-Fi settings on your device to make sure that Wi-Fi is turned on.
• Make sure that you selected the right network and entered the correct password.
• Make sure that your router/modem is on and that you are within range of it.
• Turn your device off, then back on.
• Reset your router/modem.
The Google Home app cannot find the device
• Make sure that your device has power and is on.
• Make sure that your network is working properly.
• Make sure that your router/modem is on and that you are within range of it.
• Make sure that the mobile phone has location setting enabled.
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