Insta360 Titan User Manual

7.2 Common problems for Insta 360 Titan app
7.2.1 Installation failure
For app installation failure , it can be divided into the installation failure for mobile phones and computers , which are
recommended to deal with as follows :
Mobile phone app : download directly from o ff icial website to install , and ensure system compatibility ;
Titan iOS app adaptation requirements : require iOS devices with processors above A 7 and above , such as iPhone
6 and above , iPad Air / Mini 2 and above , iPad , iPod Touch 6. iOS system version needs to 8.0 and above .
Titan Android app adaptation requirements : require Android 5.0 and above , and it is recommended to use
mainstream flagship models launched a  er 2016. Specific compatibility lists are released later .
Computer app : download directly from o ff icial website and ensure computer system is above Win 7 ( 64 Bit ) .
7.2.2 Connection failure
Client terminal and camera must be in the same LAN , which is the basis for an app to connect to the camera . For specific
methods , you can refer to 1.1.5 to ensure the connection mode is correct ;
If connection mode is correct , please confirm whether the camera is connected to other client terminal . The camera can
only be controlled by one client terminal during a period of time ;
If only one client terminal tries to connect , please confirm or contact network management to confirm whether the LAN
has special access restrictions .
7.2.3 Shooting preview image halt
Please confirm whether it is Wi - Fi connection , which is vulnerable to ambient interference .
Cameras and control ends can be placed in the environment with less interference or use network cable for wired
connections .
7.2.4 How to upload camera logs for problem analysis
If cameras encounter problems while using , upload camera logs for technical support test . Ethernet : DHCP mode to
ensure Titan can be connected to networks , and connect Titan to router ’ s Wi - Fi or connect to router directly through
network cable .
Computers also connect to the same router ' s Wi - Fi or Internet access , to check IP address displayed on OLED screen ,
open Titan app , input IP addresses to make connections , click " help " and " feedback " on top menu bar , describe

Insta360 Titan Specifications

General

Brand	Insta360
Model	Titan
Category	Action Cameras
Language	English