INSTACHEW PURRFLOW - Frequently Asked Questions; Watering and Cleaning Frequency; Water Type and Filter Replacement; Power Consumption and Noise

How often do we change the water and how often we need to clean it?
It is recommended to replace or add water every 2-3 days and to clean at least once a week,
and completely change the water to prevent fouling from clogging the filter slot, resulting in
abnormal water quality.
How often does filter core need to be replaced?
It is recommended to replace the filter core once a month to maintain a good filter effect.
What kinds of water should be used in the pet fountain?
It is recommended to use pure or mineral water.
Does the pet fountain consume lots of power? Is there any noise?
It has a low working power (Max 4.5W) and consumes about 1kWh in 10 days.
The product adopts silent pump and noise reduction design, working without noise.
(there is a natural water sounds to attract pets to drink plenty of water.)
Is there any safety hazard when the power cable of the pet fountain
is bitten by a pet?
The power supply adopts 5V low voltage and 0.6A low current to ensure the safety of pets.
Friendly reminder: use broken power core will have a hazard on pets, please replace it in time.
What are the most suitable sizes of pets for the Purrflow?
Suitable for adult cats and small medium dogs.
The motor is sounding as if it will quit soon, making noise.
Make sure to only fill the water below the pump. Do not exceed the water level above the pump.
How much water should be filled since there is no MAX LINE?
Only fill the water below the pump. Do not exceed the water level above the pump.
What does CLEAN function do in the app?
The CLEAN function is a reminder to refill the water or replace the water.
Where is the UV light located?
If you remove the lid, and look at the back of the fountain, behind the pump, you will see
a green light, that is the UV light.
What is the reason that the pet fountain does not work after it is
powered on?
1. Check if the power cord is damaged;
2. Check if the bottom power connector is loose;
3. Check if the water pump outlet and hose connection are loose.
FREQUENTLY ASKED QUESTIONS
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