INSTACHEW PURRFLOW - 30-Day Satisfaction Guaranteed Return Policy; Eligibility for Refund; Return Process and RMA

How do I receive a refund if I'm unhappy with my Device?
Our products come with a 30-day or 60-day trial period. If for any reason you are dissatisfied
with your purchase. You must only pay for return shipping. If you bought the device from a
third-party reseller, kindly get in touch with your point of purchase for further assistance. In
terms of the warranty, we can help you, but not in terms of the reimbursement.
Do I need an RMA number for a return? How do I get this?
A. To enable us to easily identify the returned unit, it's essential to include an RMA (Return
Merchandise Authorization) number and your name on the box. To acquire an RMA number,
please get in touch with Instachew Customer Support.
B. There's no need to obtain an RMA. To enable us to easily identify the returned unit, it's
essential to include your full name on the box and make sure to provide us with return
tracking information.
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30-DAY SATISFACTION GUARANTEED RETURN POLICY
All of our products purchased directly from Instachew.com are returnable within 30 days from the date of
delivery. Please email service@instachew.com with your proof of purchase and reason for return.
For larger products, The Purrclean, directly purchased from Instachew.com only, are returnable within 60
days from date of delivery.
For items purchased through Instachew's authorized resellers and distributors, all customers must adhere
to those resellers and distributors' respective policies for refunds and returns.
• Gently used.
• In good physical condition without any damage.
• Clean condition (a cleaning fee will be charged if the unit is returned
with litter or waste).
• Must be in the original packaging (including all the accessories).
• Receipt or proof of purchase.
TO BE ELIGIBLE FOR A FULL REFUND, YOUR ITEM MUST HAVE/BE:
• You are responsible for the return shipping charges if you are reaching out for warranty coverage.
• Your purchase price will be refunded through the original payment method with 7-10 business days.
• Instachew cannot be held responsible for any lost packages during the return process.
• For items received as a gift, you will need to provide the order number or proof of purchase
received by the purchaser. Instachew is only able to issue a refund to theoriginal payment
method used by the purchaser.
ADDITIONAL TERMS AND CONDITIONS:
RETURN POLICY FREQUENTLY ASKED QUESTIONS