Float valve unable to rise
Too little food or water in
inner pot
Add water according to the
recipe
Float valve obstructed by
the lid locking pin
Close the lid completely, see
Steam comes out from
the steam release
valve non-stop
Steam release valve not in
sealing position
Turn the steam release
handle to the sealing
position
Pressure control fails
Contact support
Lid is not in the correct
position for the selected
program
Close the lid for pressure
cooking or open the lid for
sautéing
Display remains blank after
connecting the power cord
Bad power connection or no
power
Inspect the power cord to
ensure a good connection,
check if the power outlet is
active
Cooker’s electrical fuse has
blown
Contact support
Rice is half cooked or too
hard
Too little water
Adjust dry rice and water
ratio according to recipe
Lid opened too early
After cooking cycle
completes, leave the lid on
for 5 more minutes
Rice is too soft
Too much water
Adjust dry rice and water
ratio according to recipe
code appearing on
screen and the
warning beep is ON
Faulty temperature sensor
Contact support
Faulty temperature sensor
Contact support
Temperature is too high
because inner pot is not
placed into the cooker base
Insert the inner pot
properly
Temperature is too high
because there is no water in
inner pot
Put food and water in the
inner pot
Faulty pressure sensor
Contact support
C1
C5
C6
Problem Possible reason
Solution
C6H
C6L
Faulty HIGH pressure sensor
Faulty LOW pressure sensor
Troubleshooting
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