Intellian FB250 - Phone Port and Handset Troubleshooting

FB250/500 User Manual
162
RJ11 Phone Port for Standard Call
Primary Handset
Symptons Descriptions / Remedial Actions
Unable to make
outgoing call
• Make sure that there is dial tone before making the call.
For the case of busy tone,
o Ensurethatthelineisnotengagedbyanyother telephone services.
o Ensure that all other telephony devices are hung up properly.
For the case of no dial tone,
o Ensure that the phone line is connected to the phone port of the BDU.
• Hang up and retry the call again.
Unable to receive
incoming call
• Ensure that the line is not engaged by any other telephony devices.
• Ensure that all other telephony devices are hang up properly.
• Ensure proper BDU LED states.
• Ensure the phone ports are congured correctly.
Distorted audio
during outgoing/
incoming call
• The audio may clip when use with some phones in high volume.
Please lower the volume of the phone in such situation.
• Please temporarily disconnect any data connection since high throughput
may affect the quality of the audio.
• Hang up and retry the call again.
Symptons Descriptions / Remedial Actions
No display/power
for Primary handset
• Check the DC power supply input to the BDU.
• Check the primary handset is properly inserted to the handset port.
Unable to connect
to the BDU
• Ensure the primary handset is inserted to the handset port.
Unable to make
outgoing call
• Ensure a correct number format is being dialed.
• Ensure proper BDU LED states.
• Hang up and retry to make the call.
Unable to receive
incoming call
• Ensure that the line is not engaged by any other telephony devices.
• Ensure that all other telephony devices are hang up properly.
• Ensure proper BDU LED states.
• Ensure the phone ports are congured correctly.
No audio during
incoming/outgoing
call
• Ensure the Primary Handset connector is inserted into the handset port
properly.
• Hang up and retry the call again.
• Try to reboot the BDU.
Distorted audio
during incoming/
outgoing call
• Lower the volume of the Primary Handset.
• Please temporarily disconnect any background data connection since high
throughput may affect the quality of the audio.
• Hang up and retry the call.