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9.3 Camera Related Issues
Q:
The camera does not send any e-mails. Why?
A: 1. The problem occurs because the camera cannot contact the e-mail
server. Check:
- Is the e-mail (SMTP) server address correct? (Advance->SMTP)
- Did you specify the correct gateway IP address? (Basic->Network)
- Did you specify correct DNS servers? (Basic->Network)
- Did you enter the correct e-mail address? (Advance->SMTP)
- Did you specify the e-mail title? (Advance->SMTP)
2. The e-mail server denies the delivery request from the camera.
Check:
- Is a valid sender address specified? (Advance->SMTP)
- Did you activate SMTP authentication? (Advance->SMTP)
- Did you enter the correct user name and password for SMTP
authentication? (Advance->SMTP)
Also be sure to have the latest firmware installed in case you experience
difficulties. Possible compatibility problems are likely to be resolved in
newer firmware versions.
Q: Can I use the camera's integrated motion detection function to secure
sensitive areas and goods of a high value?
A: Using the Network Camera's integrated motion detection for securing high-
value items is not recommended, as the function does not work as reliably
as professional security sensors.
We recommend using professional security monitoring software in
combination with the Network Camera. You may also connect external
security sensors to the camera's digital input port for increased security.
Q: Can I use my indoor camera in an outdoor environment?
A: Yes, provided that you install the camera in a protective housing with
temperature control.
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