xGenConnect Installation and Programming Guide 47
Events followed with an * have not yet been reported to a control room or have
failed to report. Events followed with ** are for events not intending to be reported
to a control room.
Master users will have access to the full Users menu for creating and managing
users. Touch Menu , USERS. Change User Type to Custom to show
additional options.
When you log in with the installer account you will have access to the
ADVANCED menus for setting up and programming the xGenConnect. Refer to
xGen Reference Guide for additional help on the Advanced screen.
Troubleshooting
If you have trouble connecting to your system using the app, here is a checklist:
• Check the serial number, web access passcode, user name and PIN codes
match those in the xGenConnect.
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