Intermatic Ascend STW700W User Manual

23
TROUBLESHOOTING
Problem Possible Cause What To Do
Timer is not connecting
to my local Wi-Fi
network.
(applies to STW700W
only)
Timer display shows: or icon.
Timer is in Access Point Mode or the
Access Point Mode is not connected.
Follow app instructions to
connect the Timer to your
local Wi-Fi network
Timer shows: icon.
Timer is waiting for a connection.
The router password for the local
router may be incorrect.
• Check Wi-Fi router to make
sure it is ON.
• Use app to revise Wi-Fi
settings and reconnect to
your router.
Can’t connect my
mobile device to my
Timer.
(applies to STW700W
only)
No icon is showing.
Model does not have a Wi-Fi radio, or
the radio is not turning ON.
• Make sure you have the
STW700W Wi-Fi enabled
Timer model.
• Try resetting the W-Fi and
Timer. If problem persists,
contact Intermatic.
icon is showing. Timer is
connected to a Wi-Fi network. The
mobile device may not be connected
to the same network.
• Make sure your mobile
device is connected to the
same local Wi-Fi network.
• To disconnect Timer from
current Wi-Fi network,
perform a Wi-Fi reset at
the Timer.
icon is showing. Timer is in
Access Point Mode, waiting for
mobile device connection.
Follow app instructions to
connect to Timer. Make sure
you are not in a wireless
“dead zone” when attempting
to connect.
icon is showing. Timer is already
connected to a mobile device.
• Check your mobile device
Wi-Fi settings. If connected
to the 7DT-xxx network,
go to the app and choose
Search.
• If your mobile device is not
connected, there is another
mobile device already
connected. Disconnect the
other device.
Note: For more troubleshooting tips, contact Intermatic
TechSupport at: 815-675-7000.

Intermatic Ascend STW700W Specifications

General

Brand	Intermatic
Model	Ascend STW700W
Category	Timer
Language	English