Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31
PB21 and PB31 Mobile Receipt Printer User Guide 55
Possible Printer Error Icons and Messages
Error Icon Error Message Description
Pause The print job is paused.
Paper out (IPL)
Out of Paper
(Fingerprint)
The printer is out of paper. Load a new roll of
media. For help, see “Loading Media” on
page 14.
Testfeed not
done
The printer did not perform a test feed before
printing. It is important to perform a test feed
because it calibrates the sensor.
To perform a testfeed:
• In Fingerprint and ESC/P, press the Feed
button for more than 1 second.
• In IPL open and close the media door and
then Press the Feed button.
‘
Printhead hot The printhead is overheated and needs to cool
down. In IPL, wait for printing to resume
automatically.In Fingerprint and ESC/P, you
need to restart your print job.
Upgrading The printer is loading new firmware.
LSS too high,
LSS too low
These errors can occur when you run a test
feed without any media installed, or if you
have incorrect media settings.
Load the printer with media (see “Loading
Media” on page 14), run Test mode (see
“Understanding Test Mode” on page 22),
and select the appropriate media type.
IP configuration
error
The printer is trying to acquire an IP address
from the network. Wait for the printer to
complete the task before taking any action.
IP link error No network connection.
Field out of label You are attempting to print in an area that
extends beyond the print window. See the
programmer’s reference manual for your type
of firmware (IPL, Fingerprint, or ESC/P) for
information on how to set the media
parameters.
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