Intermec PB31

Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31
62 PB21 and PB31 Mobile Receipt Printer User Guide
5 Repeat Steps 3 and 4 if necessary.
6 Allow the printhead to dry for a minute or more before loading a
new supply of media and ribbon.
Cleaning the Platen Roller
Regular cleaning of the platen roller every five rolls of media prolongs
the life of the printhead and ensures that you maintain high print
quality.
Clean the platen roller with the cleaning swab provided by Intermec
(P/N AE26034). The cleaning swab is shipped with the printer and
can also be purchased separately from www.intermec.com.
To clean the platen roller
• Rotate the platen roller and clean it thoroughly with the Intermec
cleaning swab.
Be sure to clean these parts using the cleaning swab:
• Paper sensors
• Tear bar
Cleaning the Printer Exterior
Make sure to keep the exterior of the printer clean, this will reduce the
risk of dust or foreign particles reaching the inside of the printer and
affect printer functionality.
To clean the printer exterior
1 Close the media cover.
2 Use a soft cloth, possibly moistened with water or a mild detergent
and wipe the printer exterior.
Make sure to keep the surface surrounding the printer clean, as
well.
Note: The cleaning swab is the recommended method for cleaning the
printhead and platen roller. Using other methods for cleaning may
damage the printer.