Interroll Drum motor series i, S, S/A, D
96
Version 4.1 (06/2015) en-US 
Translation of original instruction manual
Troubleshooting
Troubleshooting
Fault Possible cause Remedy
Motor does not start or stops 
during operation
No power supply Check the voltage supply.
Incorrect connection or loose/
defective cable connection
Check connection according to connection diagram.
Check whether cables are defective or connections are loose.
Motor overheating See the fault "Motor heats up in regular operation".
Motor overload Disconnect main power supply, determine and remove cause of 
overload.
Internal thermal circuit breaker 
tripped / failure
Check whether it is overload or overheating. After cooling off, 
check continuity of internal thermal protection. See the fault 
"Motor heats up in regular operation".
External thermal circuit 
breaker tripped / failure
Check whether it is overload or overheating. Check continuity 
and function of external overload protection.
Check whether the correct motor current is set in the external 
overload protection.
Motor winding phase error Replace drum motor or contact local Interroll dealer.
Motor winding short circuit 
(insulation fault)
Replace drum motor or contact local Interroll dealer.
Brake does not apply Check whether the brake works during start-up.
During the brake release, one can generally hear the clicking 
noise of the brake in the motor. The drum tube must then easily 
turn by hand. Depending on the gear ratio, the motors can be 
turned more easily or harder.
Check connections and continuity of the brake winding.
If connections and brake winding are OK, check the rectifiers.
Wrong rotation of backstop Immediately switch off the current supply and turn drum by 
hand to determine whether the backstop is already 
mechanically damaged. Check the correct rotational direction 
of the connection and change the phase connection if 
necessary so that the drum shell turns in the correct direction 
or, if possible, reinstall the drum motor so that it turns in the 
other direction.