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Invoxia Pet Tracker - User Manual

Invoxia Pet Tracker
16 pages
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Support Guidelines - 20191003 - Version 1.0
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Customer Support Guidelines
Invoxia Pet Tracker
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Summary

Product Presentation

Accuracy

Network

Local coverage verification

Details how to check local network coverage for the tracker using Sigfox, Objenious, and Swisscom networks.

Network limitations

Explains situations where the tracker's communication with the network may be suboptimal.

Geolocation

The tracker does not send its position

Troubleshooting steps for when the tracker fails to transmit its location data.

The tracker is not precise enough

Explains the factors affecting the tracker's location precision and available technologies.

Battery

Battery life

Discusses how battery life is affected by location technologies and movement.

The tracker does not charge

Troubleshooting steps for when the tracker fails to charge, including LED indicators.

A question mark has appeared over the battery icon

Explains the meaning of the question mark icon on the battery indicator.

Smartphone - Tracker connection

I cant connect my tracker to my smartphone

Guidance on resolving issues when the tracker cannot connect to the smartphone.

I want to follow my tracker on another smartphone

Instructions for accessing the tracker's location on a different smartphone.

I want to add another tracker to my account

Steps to link an additional tracker to an existing user account.

I want to unpait a tracker from my account

Procedure for dissociating a tracker from the user's account via the app.

Alerts

How do I delete an alert zone?

Instructions for removing a previously set alert zone for Android and iOS.

How do I set up a movement alert?

Steps to enable and configure movement notifications for the tracker.

How do I set up an anti-theft alert?

Guidance on activating the anti-theft alert feature for the tracker.

Invoxia Pet Tracker Specifications

General IconGeneral
Water ResistanceIP67
SubscriptionRequired
Charging Time2 hours
Real-Time TrackingYes
GeofencingYes
Activity MonitoringYes
ConnectivityLTE-M, GPS
Tracking TechnologyGPS, Wi-Fi
CompatibilityiOS & Android