A question mark has appeared over the battery icon
This question mark appears when the tracker has not communicated with our servers
for eight consecutive hours.
This can happen in two cases:
• When the device’s battery is completely discharged: please ask the user to
recharge their device.
• When the device cannot access the network. In this case please refer to the
following section to check the user’s local coverage: “The tracker does not send
its position”.
The question mark disappears as soon as the tracker communicates with our servers
again.
To Next Page
Loading...