Geolocation
The device’s tracking frequency is insufficient
1. Check the local network coverage:
o Sigfox (Europe)
§ Blue: the tracker will work properly.
§ Purple: the service is under roll-out, we cannot guarantee the Tracker
will operate optimally.
§ Grey: the Invoxia tracker will not work at this location.
o Objenious (France)
§ Indoor / outdoor coverage verified: The tracker will work properly.
§ Only outdoor coverage: we cannot guarantee the Tracker will operate
optimally.
§ No indoor / outdoor coverage: the tracker will not work at this location.
o Swisscom (Switzerland)
§ Purple: The tracker will work properly
§ White: the service is under roll-out, the tracker will not work at this
location.
2. Once local coverage has been confirmed, adjust the tracking frequency of the device
through the settings:
o Open the companion mobile application. Bluetooth should be on.
o Keeping the device next to your smartphone, go to the device’s settings.
o Adjust the tracking mode to match your requirements.
o Use the tracker normally.
3. If the tracking frequency is still not satisfactory:
o Update the mobile application and the device.
o Restart the tracker by pressing on its button for 10 seconds
o Turn off the smartphone’s Bluetooth.
o Push the button once: a new location point should appear in the mobile
application.
o Use the tracker normally.
Please note that the tracker does not transmit its location in real time, and optimises
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