10
Troubleshooting
If you experience any difficulties, please refer to the troubleshooting steps below.
The turntable is powered on but the motor is not spinning:
Ensure that the turntable belt is properly installed under the platter. See Setup > Attaching the Turntable Belt
for more information.
If you are recording to a computer:
o Make sure that Pro500BT is powered on and that the needle is on the record.
o Make sure Pro500BT is selected as your computer's default recording device.
o If you are listening through your computer's speakers, make sure those speakers are selected as your
computer's default playback device. Alternatively, connect Pro500BT’s RCA outputs to a stereo
system or powered speakers.
(Note: The RCA outputs monitor the signal coming out of the turntable, not the signal coming from your
computer.)
o Disconnect then reconnect the USB cable connecting Pro500BT to your computer.
I'm not hearing any audio when playing music:
If you are playing music from vinyl:
o Make sure that Pro500BT is powered on and that the needle is on the record.
o Connect Pro500BT's RCA outputs to a stereo system or powered speakers.
If you are playing music from your computer:
o Make sure your software music player's volume is turned up.
o Make sure your computer's volume is turned up.
o Make sure your computer's speakers are selected as your computer's default playback device.
(Pro500BT cannot be used as a playback device for your computer's audio.)
I am hearing a hum through my speaker or laptop when using the turntable:
If you are recording to a laptop:
o Please connect the laptop to a grounded power supply (3 prong)
If you are playing through a speaker:
o Please connect to a grounded (3 prong) power supply.
My record is not playing at the correct speed; its pitch is too high or too low:
o Ensure the 33/45 selector is set to the correct speed for your record.
The Bluetooth speaker that I want is not pairing to Pro500BT.
o Turn off or move other nearby Bluetooth speakers over 30 ft. (9.1 m) so only the closest Bluetooth
speaker you want will pair.
I am connected to a Bluetooth speaker but do not hear any audio.
o If you are connected to a Bluetooth speaker with a play/pause button, and do not hear audio, try
pressing the play/pause button.
o Press and release Pro500BT’s
Bluetooth button to disconnect it from the Bluetooth speaker, and then
press it once more to try pairing it again.
o Turn Pro500BT off and then on again, and then press its Bluetooth button to try pairing it again.
My smartphone will not connect to Pro500BT.
o Pro500BT acts as a Bluetooth transmitter, sending the audio out of Pro500BT into other Bluetooth
speakers. Pro500BT cannot act as a Bluetooth receiver and play music from your smartphone over
headphones or RCA outputs.
The Bluetooth LED will not stop blinking.
o Once the Bluetooth button is pressed, Pro500BT will try to connect to nearby Bluetooth speakers for 5
minutes. To stop the blinking Bluetooth LED, power-cycle Pro500BT.
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