9.0 WARRANTY
There are two separate warranty periods for the E3-MAC Series Central Inverter
System. The Electronics/Cabinet warranty period is for 2 years from the date of
shipment. It is warranted against defects in workmanship and materials under normal
and proper use. Batteries are covered under a separate warranty and these durations
may change dependent on battery type.
9.1 Technical Service and Support
Our technical support staff is available before, during, and after the installation for
help on any detail of this product. Should you need help, please contact our service
center at:
Service Center 1-800-967-5573
Available during normal business hours Eastern Standard Time Zone.
9.2 Return Material Authorization (RMA)
At no time will material be accepted as returned goods without a RMA number issued
from the factory. If parts are deemed defective by our Technical Service group and are
troubleshot at the site to be defective, they can be exchanged at no cost during the
warranty period with an RMA.
When returning defective parts back to the factory, the RMA number must be written
on the packaging, bill of lading, or shipping labels so it can be properly identified.
Technical Service will make every effort to troubleshoot the problem over the phone
before an RMA will be issued. Phone troubleshooting may save both the customer and
manufacturer added time and expense. Cooperation is greatly appreciated.
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