Troubleshooting
After turning on the water supply, the
ballast does not turn on automatically.
1. Ensure that the water flow switch is correctly
connected. Verify that the direction of the water
flow on the water flow switch is correct.
2. Verify that the unit has been correctly
connected to the power supply.
3. Verify that the power supply voltage is within
the rated voltage range.
4. Verify that the water flow rate ≥ 0.08 GPM.
The ballast alarms, the lamp does not
light up.
1. Verify that the lamp tube is firmly connected.
2. Check whether the lamp tube has the end of
its life. If yes, replace it with a new UV lamp.
3. If 1 and 2 do not work out, the ballast is likely
damaged. Replace it with a new ballast.
The ballast alarms, the lamp lights up.
The ballast alarm system is damaged, replace the
ballast.
The timer number does not change.
Please reset the timing mode. If there is a
decimal point behind, it means the timing is in
minutes, and it will count one after one minute.
Leaking from the reactor chamber.
The O-ring inside the quartz tube might be
damaged. Replace it with a new one.
Leaking from the quartz tube.
Leaking at the water inlet/outlet of the
reactor chamber.
Wrap plumber's tape on the threads and
reconnect the tubing.
Lamp does not turn on after replacing.
Check the lamp connection.
Lamp turns on, but indicator lights and
alarm are abnormal.
Indicator lights are broken. Replace the ballast.
For any questions or concerns, please contact us at
support@123filter.com or visit our help
page at
123filter.com/support
www.123filter.com | (678) 261-7611 | support@123filter.com Page 13
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