Jabra ELITE 7 Active - User Manual

Jabra Elite 7 Active - Black
Why do my Jabra true wireless earbuds not turn off or charge
when placed in the charging case?
Charging and performance issues can be caused by the build up of soil over
time due to earwax, sweat, or oil. Therefore, it is important to practice
aural hygiene and also to clean the earbuds regularly.
To clean the earbuds, use the following guidelines.
EarGels
Remove the EarGel from the earbud. Use a swab, slightly dampened with
warm water, to wipe the outer surface and around the hole in the middle
of the EarGel. Let it air dry completely before its next use.
Earbuds and charging case
The charging case has 4 charging pins inside of the case, and each earbud
has 2 charging poles. Use a dry swab to gently clean the pins in the
charging case and poles on the earbuds.
When you are not using the earbuds, store them in the charging case to
avoid contact with dusty or dirty surfaces.
17/10/2022 03:45
https://www.jabra.com.au/supportpages/jabra-elite-7-active/100-99171700-
98/faq/699f77ab-d7ff-4ae7-9cac-8b36b7918d42
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Summary

Troubleshooting: Earbuds Not Turning Off or Charging

Cleaning EarGels

Instructions for removing and cleaning the EarGel on the earbud.

Cleaning Earbuds and Charging Case

Guidance on cleaning charging pins and poles on earbuds and case.

Applicable Products

Jabra ELITE 7 Active Specifications