2 Communication Panel
To get started:
• Create a DNS address that points to Communication Panel, for example
phone.company.com. By default Communication Panel can be launched from
https://prod-[eu/us depending on your
region].sapcctr.com/<Tenant Name>/ecf/[software
version]/communicationpanel/ where software version can be one of
the following:
• Current version
• Previous version
• Latest, which always points to the latest version in use. To adjust the contrast,
go to User Menu > Settings > User Interface , and select the suitable theme.
• Make sure there is an appropriate browser installed on the workstation, see the
table below.
• Make sure there is an appropriate audio device installed on the client workstation,
and that the browser allows its usage.
• To enable using Communication Panel, superusers should use the user settings
template Communication Panel Agent when creating users in the System
Configurator tool.
The template provides the following mandatory settings:
• To enable handling chats: User and Role Management > Users > Contact
Settings > Multi-Chat Settings > Enable Multi-Chats.
• To enable handling emails: User and Role Management > Users > Contact
Settings > ECF Task Settings > Use ECF for E-Mail. Also make sure that the
value Maximum number of Simultaneous ECF Tasks is 1 to 6.
• To enable handling conversations, superusers need to define the following rights
in System Configurator. We recommend defining the rights via appropriate user
and queue groups.
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