Jacuzzi EN27 Series - General Troubleshooting

6.3 GENERAL TROUBLESHOOTING
The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.
User Issue Possible Cause Suggested Solution
The cleaner does not stay
on the pool surface or is
oating excessively.
There is air trapped inside the
cleaner housing.
Remove cleaner from pool and re-submerge
(see Install and Submerge the Cleaner).
The lter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
The cleaner is not climbing
walls.
The lter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
Conrm appropriate pool chemistry Speak with your pool service professional.
Do not leave cleaner in the pool during any
chemical treatments.
The cleaner is not moving Not connected to electricity. The outlet the control box is connected to, is
not supplying electrical power. Check that the
outlet to which the control box is connected is
receiving electricity.
Cycle not started. Press the Start button to initiate a cleaning
cycle.
Reset needed Disconnect the unit power and reconnect after
20 seconds. If the problem is not resolved,
contact your local retailer to request a
diagnostic review or contact Technical Support
at 1-800-822-7933.
Cable is tangling in the pool. Cable is not spread evenly in the
water
Verify the oating cable enters the water near
the middle of the pool length. Spread all of the
oating cable carefully in the pool, ensuring
there are no kinks or coils. Ensure the cable is
not too tightly wrapped or coiled when storing.
If the problem persists, lay the cable straight in
the sun to relax it and remove kinks. Follow the
procedure in Cord Tangling to avoid and correct
tangled cord.
The cleaner is not cleaning
the pool effectively.
Filter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see: Clean the Filter
Canister).
Brushes are worn. Check the wear indicator(s). Contact your local
dealer for spare parts.
Cable is excessively tangled. Untangle the twisted cord and lay in sun to
reduce memory. (See: Cord Tangling).
14
ROBOTIC CLEANER