SERVICE PROCEDURES
BASIC SERVICE
PROCEDURE
We are particularly interested in maintaining
good
customer
relations.
Only
by having your complete confidence and
satisfaction with our product and its service can we assure our
continued success as manufacturers of recreational vehicles. We
have
found that continuing
a
pleasant and effective relationship
through our dealers
is
equally
as
important as maintaining the
technical excellence of our product. Your authorized dealer will
cordially assist you
in
providing service, maintenance, selection of
options, and instructions concerning the operation
of
your vehicle.
Should you have a problem with service, please follow the below
listed steps
in
this order.
.
Contact your selling dealer's service department
for
an
appointment. Describe to the best of your knowledge the
nature of the problem. Please
keep
appointments
to
establish a
good, workable relationship and proper attitude.
.
Contact the owner or General Manager of the dealership should
the initial attempt fail with the service department.
3.
Contact the:
Customer Relations Dept.
Jayco Xncorporated
P.O.
Box
460
Middlebury,
IN
46540
Phone:
(219)
825-5861
Give all the above information
as
requested along with serial
number of the coach in question. We will make every reasonable
attempt to resolve your problem.
Please bear in
mind
that most problems arise from misunder-
standings concerning warranty coverage
and
service. Most
instances you will be referred to dealer level and
will
be resolved
with dealer's facilities
and
personnel.
DEALER
Your authorized Jayco dealer has inspected and serviced your new
3ayco
R.V.
unit according
to
our pre-delivery inspection require-
ments. He is authorized
to
service and maintain your
coach
as
need
be. All warranty requirements are to be performed by the
selling dealer unless Jayco gives prior approval.
Some
R.V.
dealers may, at the time of need, be authorized service
centers for certain manufacturers of separately warranted products,
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