done. Some insurance requirements forbid
admission of customers to the service area.
Inspect the work performed… Finally,
check out the service or repair job when you
pick up your RV. Notify the dealer’s service
management immediately of any
dissatisfaction. If you cannot return your RV
immediately for repair, make an appointment
as soon as possible.
Please be aware that all service shops require
notification of any issues with their repairs
within a specified time limit. Make sure you are
familiar with their repair policies.
CUSTOMER RELATIONS
Jayco, Inc. has empowered its dealers to
make warranty and repair decisions. If a
special circumstance occurs that requires
information from Jayco, we have asked your
dealer’s service management to make the
contact on your behalf. This is why you
should always talk to your dealer’s service
management first.
Most issues arise from misunderstandings
about warranty or service needs. We
recognize that, on some occasions, you will
not be totally satisfied with a dealer’s decision
or actions. If this is the case, you should write
or call Jayco Customer Service. Our hours are
Monday – Friday, 8:00 a.m. – 5:00 p.m. (closed
holidays). Please provide the following
information:
0 Your name, location and phone number.
0 Your RV’s 17-digit chassis VIN and 9-digit
Jayco serial number.
0 Date of purchase.
0 Name of the dealership who sold the RV to
you.
0 Name and address of the dealer servicing
your RV.
0 A detailed description of the concern.
0 If applicable, the component description,
serial number and model number.
Mailing address Shipping address
Jayco, Inc. Jayco, Inc.
Customer Service Customer Service
P.O. Box 460 100 Bontrager Drive
903 S. Main Street Bldg 42 Door 4220
Middlebury IN 46540 Middlebury IN 46540
Phone number: (574) 825-0608
Fax number: (866) 709-9139
Email: service@jayco.com
Website: www.jayco.com
An important note
about alterations and warranties
Installations or alterations to the original
equipment vehicle as distributed by Jayco, Inc.
are not covered by warranty. The special body
company, assembler, equipment installer, or
upfitter is solely responsible for warranties on
the body or equipment and any alterations (or
any effect of the alterations) to any of the parts,
components, systems, or assemblies installed
by Jayco. Jayco, Inc. is not responsible for the
safety or quality of design features, materials
or workmanship of any alterations by such
suppliers.
CHANGE OF
ADDRESS OR OWNERSHIP
Help keep our records current so that if, in the
event of a recall, you are notified. Please notify
Jayco Customer Service of a change of
address or ownership. Mail the completed
form (located in the back of this manual) to
Jayco. If you have purchased your RV as
“used” include documentation showing your
proof of ownership (i.e., a copy of your bill of
sale, insurance policy, etc.).
THE JAYCO TRAVEL CLUB
All owners of Jayco RVs are
eligible for membership in
Jayco Travel Club. The club
promotes family camping and
the active use of your RV with
others who have similar
interests in the RV lifestyle.
Joining is easy, please contact them directly at
1-800-262-5178 or (574) 258-0571 ext. 45.
4
SECTION 1
WARRANTY & SERVICE
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