JLab Bouncer - Troubleshooting; Speaker Power Issues; Bluetooth Connectivity Problems; Audio Playback Issues

Troubleshooting
Problem What to do
Speaker will not turn
on
 Make sure your system is connected to a working mains outlet.
Paired Bluetooth
device will not
connect

If your device requires a passkey, make sure the one you entered
was correct.
 Turn the Music Link Wireless Speaker off and back on.
 Remove the Music Link Wireless Speaker from the pairing list on
your Bluetooth device pairing list. T
hen pair the device and the
Music Link Wireless Speaker again.
Music Link Wireless
Speaker
indicates a
connection, but is not
playing music

Turn off or disable Bluetooth on all other paired devices nearby
and reconnect the device you want to hear.
 Turn the Music Link Wireless Speaker off and back on.
Cannot pair the
Music Link Wireless
Speaker
with my
Bluetooth device
 Make sure your Bluetooth device is discoverable.
 Your Bluetooth device may be out of range – try moving it closer to
the Music Link Wireless Speaker.
 Make sure your Bluetooth device supports the transfer of audio.
 Move your Bluetooth device and/or Music Link Wireless Speaker
away from other devices that generate electromagnetic
interference.
 If possible, turn off all other nearby Bluetooth devices or disable
their Bluetooth functionality.
 Turn the Music Link Wireless Speaker off and back on.
No au
dio from a
Bluetooth device
 Make sure your Music Link Wireless Speaker is not muted, and
the volume is up.

Make sure your Bluetooth device is playing audio, and the volume
is up.
 Your Bluetooth device may be out of range – try moving it closer to
the Music Link Wireless Speaker.
 Turn the Music Link Wireless Speaker off and back on.
No audio from the
AUX source
 Make sure your connected device is on and playing.
 Make sure your Music Link Wireless Speaker is in Aux in mode.
 Make sure the 3.5mm plug is fully inserted into the Music Link
Wireless Speaker.