Jocel JP4EI002099 - Troubleshoot

66
TROUBLESHOOTING
Problem
Possible causes
What to do
The cooktop cannot be
turned on.
No power.
Make sure the cooktop is connected to the
power supply and that it is switched on.
Check whether there is a power outage in
your home or area. If you’ve checked
everything and the problem persists, call a
qualified technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section ‘Using the
hob’ for instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the controls.
Make sure the touch control area is dry and
use the ball of your finger when touching
the controls.
The glass is being
scratched.
Rough-edge cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth bases.
See ‘Choosing the right cookware’.
See ‘Maintenance and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and does not
indicate a fault.
The induction hob
makes a low humming
noise when used on a
high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise should quieten
down or disappear completely when you
decrease the heat setting.
Fan noise coming from
the induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs no action.
Do not switch the power to the induction
hob off at the wall while the fan is running.
Pans do not become hot
and appears in the
display.
The induction hob cannot detect
the pan because it is not suitable
for induction cooking.
The induction hob cannot detect
the pan because it is too small for
the cooking zone or not properly
centered on it.
Use cookware suitable for induction
cooking. See section ‘Choosing the right
cookware’.
Centre the pan and make sure that its base
matches the size of the cooking zone.
The induction hob or a
cooking zone has turned
itself off unexpectedly, a
tone sounds or an error
code is displayed.
Technical fault.
Please not down the error letters and
numbers, switch the power to the induction
hob off at the wall, and contact a qualified
technician.
FAILURE DISPLAY AND INSPECTION