2 Installation
2.1 General
This section provides the instructions for unpacking, inspection, installation and set-up. Also
included are directions for reshipment of damaged parts or equipment.
2.2 Unpacking and Inspection
After unpacking the unit, retain the carton and packing materials until the contents have been
inspected and checked against the packing list. If there is a shortage or any evidence of
damage, do not attempt to use the equipment. Contact the carrier and file a shipment damage
claim. A full report of the damage should also be reported to the JPS Customer Service
Department. The following information should be included in the report:
➢ Order Number
➢ Equipment Model and Serial Numbers
➢ Shipping Agency
➢ Date(s) of Shipment
The JPS Customer Service Department can be reached by phone at (919) 790-1011, by fax at
(919) 790-1456. Upon receipt of this information, JPS will arrange for repair or replacement of
the equipment.
2.3 Reshipment of Equipment
If it is necessary to return the equipment to the manufacturer, a Returned Material
Authorization (RMA) number must first be obtained from JPS. This number must be noted on
the outside of the packing carton and on all accompanying documents. When packing the unit
for reshipment, it is best to use the original packaging for the unit; if this is not possible, make
sure that adequate packing material is used to prevent excessive shocks during transport and
handling.
Shipment should be made prepaid consigned to:
JPS Interoperability Solutions
Customer Service Department
5800 Departure Drive
Raleigh, North Carolina 27616
USA
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