Contact Information ! 187
Appendix C
Customer Support
For your convenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC). See
the Juniper Networks Web site for complete customer service information:
! http://www.juniper.net/support/guidelines.html
Contact Information
A valid router serial number is required to initiate a request for service. This number
enables the customer support engineer to quickly and efficiently determine the
support level you are entitled to. Customers with Juniper Networks service
agreements receive technical assistance 7 days a week, 24 hours a day, from the
JTAC.
You have the option of submitting a problem via the Web using Case Manager, by
e-mail, or by telephone, using the following contact information:
! Case Manager: https://www.juniper.net/casemanager/cgi/mgr/welcome.htm
! E-mail: support@juniper.net
! Phone: 1-888-314-JTAC (U.S., Canada, and Mexico customers)
! Phone: 408-745-9500 (all other customers)
Topic Page
Contact Information 187
Returning Products for Repair or Replacement 189
NOTE: When requesting service via phone, e-mail, or the Web, please be sure to
have your router serial number available. Your Juniper Networks support engineer
will need this number to verify your support level.
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