Kenmore Stratus DS1020 User Manual

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Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed by a qualified
service dealer.
TROUBLESHOOTING
WARNING
Ensure the vacuum cleaner is turned off before performing maintenance to it. Failure to
do so could result in electrical shock or personal injury.
PROBLEM POSSIBLE CAUSE SOLUTION
Vacuum will not
power on.
Battery may be depleted. Charge the battery as instructed on page 8-9.
Wrong charger being used.
Be sure to use only the charger supplied with your
product.
Hand vacuum is not installed
properly.
Remove hand vacuum and reattach ensuring that
it is securely in place.
Charging adapter is not fully
plugged into the charging port.
Be sure the charging adapter is fully inserted into
the charging port of the hand vacuum.
Charging plug is not fully plugged
into outlet.
Be sure charging plug is fully plugged into outlet.
Battery charging
indicator does not
illuminate when
charging.
Battery may be depleted. Charge the battery as instructed on page 8-9.
Charging plug is not plugged into
outlet firmly.
Be sure the charging plug is plugged in properly
to the outlet, and the charging adapter is inserted
into the charging port of the hand vacuum.
Debris accumulated on the metal
charge contacts on the hand
vacuum, main body and charging
adapter.
Be sure no debris is accumulated on the metal
charger contacts on the hand vacuum, main body
and charging adapter.
The electrical outlet is switched off.
Ensure that the outlet is supplying power to the
charger.
Charging adapter is not fully
plugged into the charging port.
Be sure the charging adapter is fully inserted into
the charging port of the hand vacuum.
Hand vacuum is not installed
properly.
Remove hand vacuum and reattach ensuring that
it is securely in place.
Brushroll in the
motorized nozzle is
not turning.
Brushroll is jammed.
Remove obstruction. Follow instructions on page
14.
Brushroll needs to be reset.
Turn the unit off and remove the obstruction, then
turn back on.
Brushroll is not installed properly.
Remove the brushroll and reinstall as instructed on
page 14.

Kenmore Stratus DS1020 Specifications

General

Brand	Kenmore
Model	Stratus DS1020
Category	Vacuum Cleaner
Language	English