Keysight M9036A Embedded Controller Startup Guide 13
Step 1: Unpack and Inspect the Module
Inspect for damage
After unpacking the embedded controller, carefully inspect it for any shipping
damage. Report any damage to the shipping agent immediately, as such
damage is not covered by the warranty.
If you need to return the module for service
Should it become necessary to return a Keysight module for repair or service,
follow the steps below:
1 Review the warranty information shipped with your product.
2 Contact Keysight to obtain a return authorization and return address. If you
need assistance finding Keysight contact information go to
www.keysight.com/find/assist (worldwide contact information for repair and
service) or refer to the Support information on the product web page at:
www.keysight.com/find/M9036A.
3 Write the following information on a tag and attach it to the malfunctioning
equipment.
– Name and address of owner. A Post Office box is not acceptable as a return
address.
– Product model number (for example, M9036A)
– Product serial number (for example, TWXXXXXXXX). The serial number
label is located on the side of the module.
– A description of failure or service required.
4 For memory declassification or sanitization purposes, you may want to
remove the SSD and RAM modules prior to returning the M9036A for service.
Refer to the M9036A User Guide for detailed instructions.
5 Carefully pack the module in its original ESD bag and carton. If the original
carton is not available, use bubble wrap or packing peanuts, place the
instrument in a sealed container and mark the container “FRAGILE”.
6 On the shipping label, write ATTENTION REPAIR DEPARTMENT and the
service order number (if known).
To avoid damage when handling a module; do not touch exposed
connector pins.
If any correspondence is required, refer to the product by model
number and serial number.
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