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8.0 Troubleshooting, Support, Warranty, and Care
8.1 Troubleshooting
If the keyboard behaves in unexpected ways, there are a variety of easy “DIY” fixes you can experiment with:
Stuck Key, Stuck Indicator LED, keystrokes not sending etc
With the keyboards unplugged, simply toggle the on/off switch on the Left then Right module refresh the
keyboard. Connect the left module over USB to see if keystrokes are working.
Trouble pairing
The Profile LED will flash rapidly if the keyboard is unpaired and discoverable. The Profile LED will flash
slowly if the keyboard is having pairing difficulties. If you are having trouble pairing (or re-pairing) use the
Bluetooth Clear shortcut (Mod + Right Windows) to erase the PC from the keyboard’s active Profile. You will
then need to remove the keyboard from the corresponding PC. Then attempt to re-pair from scratch.
Right module not sending keystrokes (Flashing Red Lights)
It may be possible for your modules to lose “sync” with each other. To re-sync the left and right modules as a
“set” simply disconnect them from power and turn the modules off. Then turn them back on in rapid
succession, first left, then right. They should automatically re-sync.
Still not working?
If you are still having difficulties, try installing the settings-reset.uf2 file or a fresh firmware file (See Section 7).
For more FAQs and troubleshooting tips visit: kinesis.com/support/kb360pro/.
8.2 Contacting Kinesis Technical Support
Kinesis offers, to the original purchaser, free technical support from trained agents based in our US
headquarters. Kinesis has a commitment to deliver best-in-class customer service and we look forward to
helping if you experience any problems with your Advantage360 keyboard or other Kinesis products.
For technical, please submit a Trouble Ticket at kinesis.com/support/contact-a-technician.
8.3 Warranty
Visit kinesis.com/support/warranty/ for the current terms of the Kinesis Limited Warranty. Kinesis does not
require any product registration to obtain warranty benefits. Proof of purchase is required for warranty repairs.
8.4 Return Merchandise Authorizations (“RMAs”) and Repairs
For any repair by Kinesis, regardless of warranty coverage, first submit a Trouble Ticket to explain the
problem and obtain a Return Merchandise Authorization (“RMA”) number and shipping instructions. Packages
sent to Kinesis without an RMA number may be refused. Keyboards will not be repaired without information
and instructions from the owner. Products normally should be repaired by qualified personnel only. If you wish
to perform your own repairs, contact Kinesis Tech Support for advice. Unauthorized or inexpertly carried-out
repairs may jeopardize the safety of the user and may invalidate your warranty.
8.5 Battery care
This keyboard contains two rechargeable Lithium-ion batteries which are potentially hazardous and can
present a serious FIRE HAZARD, SERIOUS INJURY and/or PROPERTY DAMAGE if damaged, defective or
improperly used. Do not disassemble or modify the battery on any way. Vibration, puncture, contact with
metals, or tampering with the battery can cause it to fail. Lithium-ion polymer batteries contain elements that
may pose health risks to individuals if they are allowed to leach into the ground water supply. Dispose of the
battery properly. Contact Kinesis if you would like to purchase a replacement battery.
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