KitchenAid KEMS306B - Page 22

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2. If the problem is not due to one
of the above items:*
e Call KitchenAid Consumer
Assistance Center toll-free:
1-800-422-1230
and talk with one of our trained
consultants. The consultant can
instruct you in how to obtain
Satisfactory operation from your
appliance or, if service is
necessary, recommend a
qualified service company in your
area.
e If you prefer, write to:
Consumer Assistance Center
KitchenAid
2000 M-63
Benton Harbor, MI 49022
Please include a daytime phone
number in your correspondence.
3. If you need service:*
e Call your dealer or the repair
service he recommends.
e All service should be handled
locally by the dealer from whom
you purchased the unit or an
authorized KitchenAid servicer.
e If you are unable to obtain the
name of a local authorized
KitchenAid servicer, call our
Consumer Assistance Center
telephone number (see Step 2).
4. If you are not satisfied with the
action taken:*
e Contact the Major Appliance
Consumer Action Panel (MACAP).
MACAP is a group of consumer
experts that voices consumer
views at the highest levels of the
major appliance industry.
e Contact MACAP only when the
dealer, authorized servicer, and
KitchenAid have failed to resolve
your problem.
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606
e MACAP will in turn inform us of
your action.
*When requesting assistance,
please provide: model number,
serial number, date of purchase
and a complete description of the
problem. This information is
needed to better respond to your
request.