24 | EN
TROUBLESHOOTING
If you cannot play your GOOGLE PLAY movies, TV shows, or music on ANDROID TV™
screen, here are a few troubleshooting solutions you can try:
Check your Wi-Fi® Connection
1. From the ANDROID TV™ home menu, press the ANDROID TV™ Settings button.
2. Under “Network,” select a network.
3. Follow the onscreen instructions.
4. Open one of your apps.
5. Play your video, music, or game again.
Make Sure your System is Up to Date
1. From the ANDROID TV™ home menu, press the ANDROID TV™ Settings button.
2. Select “About.” Next, go to “System Software Update,” and select “Software Update.”
3. Install any available updates, then play your video, music, or game again.
Restart your Device
1. From the ANDROID TV™ home menu, press the ANDROID TV™ Settings button.
2. Select “About” and then, select “Restart.”
3. Once the system restarts, play your video, music, or game again.
Check which Account you’re Using
1. From the ANDROID TV™ home menu, press the ANDROID TV™ Settings button.
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