Troubleshooting
22 www.kodak.com/go/aiosupport
Printhead
carriage
jam
■ Open the access door and clear any obstructions.
■ Check that the printhead and ink cartridges are installed
correctly. (The printhead and ink cartridges are installed
correctly when you hear them click into place.)
Print quality
■ For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
■ Make sure the paper is loaded correctly. (See
pages 8 through 10.)
For more help, go to www.kodak.com/go/hero5_1support.
Ink cartridge errors
■ Check that KODAK Ink Cartridge(s) are installed. Do not use
non-Kodak brand or refilled ink cartridges.
■ Remove, then install the cartridges again. Make sure the
cartridges click into place.
Paper jam
■ Open the printer access door and gently remove any paper
from inside the printer.
■ Remove the duplexer and check for paper in the rear-access
cleanout area; gently remove any paper from inside the
printer.
■ Make sure the paper in the tray is free of tears or creases.
■ Make sure you do not overload the paper tray.
For more help, go to www.kodak.com/go/hero5_1support.
Error codes/messages
Go to www.kodak.com/go/hero5_1support, then type your error
code or message.
Problem Possible Solutions
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