Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. Valve will not turn on. A. Valve is not plugged into the
outlet.
A. Plug the valve into an outlet.
B. Data cable connection may be
loose or disconnected.
B. Check the data cable connection,
connect if needed.
C. Circuit breaker has been
tripped.
C. Reset the circuit breaker.
D. The valve memory may require
resetting.
D. Disconnect and reconnect the valve
power cord from the electrical
outlet.
E. If none of the recommended
actions for the above issues
correct the symptom, the valve
or interface requires servicing.
E. Contact your Kohler Co.
Authorized Service Representative
(ASR).
2. The interface functions
normally but no water
flows from the shower
fittings.
A. Valve outlets may be blocked. A. Check the valve outlets for
blockage or debris. Clean the outlet
screens.
B. Fittings/sprayfaces may be
blocked.
B. Clean the sprayfaces and any
screens in your fittings.
C. Hot and cold water supplies are
not turned on.
C. Turn on the water supply to the
valve.
D. The valve memory may require
resetting.
D. Disconnect and reconnect the valve
power cord from the electrical
outlet.
E. System error. E. Check the user interface for an
error code. Refer to the guide on
the K-99695 controller product page
at us.kohler.com.
F. If none of the recommended
actions for the above issues
correct the symptom, the valve
requires servicing.
F. Contact your Kohler Co.
Authorized Service Representative
(ASR).
3. Maximum blend
temperature too hot or
too cold.
A. Incorrect maximum temperature
setting.
A. Set the maximum temperature.
Refer to the guide on the K-99695
controller product page at
us.kohler.com.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
B. Contact your Kohler Co.
Authorized Service Representative
(ASR).
4. Continuous flow. A. System will not switch off. A. Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative
(ASR).
B. Flow rate exceeds 10 gal/min
(45.5 l/min) from one outlet.
B. Ensure that flow restrictors are
installed in both outlets.
5. Only cold water flows
from the outlets.
A. Hot water supply is either not
turned on or not connected to
the valve inlet.
A. Check if the hot water supply is
turned on and connected to the
valve inlet.
B. Hot water inlet is blocked. B. Check the hot water inlet screen for
blockage. Clean or replace the inlet
screen.
C. The hot water supply is
exhausted.
C. Allow time for the water heater to
come up to temperature.
1240338-2-B 12 Kohler Co.
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